tp552's Privacy Policy —
Our commitment to keeping your data secure

1 Introduction & Scope

tp552 is a secure and reliable online betting and casino platform serving users in Bangladesh. Protecting your privacy is one of our top priorities. This Privacy Policy ("Policy") describes how tp552 collects, stores, uses, and discloses your personal information.

This Policy applies to tp552's website, mobile version, and all related services. When you create an account on our platform, use our services, or contact us, you consent to the processing of your information in the manner described in this Policy.

Our services are open only to those aged 21 or above. If you are a minor, please do not use this site or provide any personal information.

2 What Information We Collect

tp552 collects your information in various ways. The information we collect is described in detail below:

2.1 Information You Provide

During account registration, the verification process, and use of our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and mobile number
• Bank account details, bKash, Nagad, Rocket, Upay numbers — for deposits and withdrawals
• Government-issued identity document details for identity verification (e.g., National ID card)
• The content of your communications with our customer support team

2.2 Automatically Collected Information

When you use tp552, certain information is collected automatically:

• IP address and device identifier information
• Browser type, language, and operating system information
• Login time, session duration, and activity logs
• Navigation patterns on the site and information about pages visited
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

A record is kept of every deposit, withdrawal, and betting activity. This includes the transaction amount, method, time, and outcome. This information is stored for account security, financial fraud prevention, and compliance with applicable legal obligations.

3 Purpose of Data Use

tp552 uses your personal information only for the legitimate purposes listed below:

• Account Management: To create, manage, and secure your account.
• Service Delivery: For betting, casino games, payment processing, and paying out winnings.
• Identity Verification: To confirm your age and ensure secure transactions.
• Customer Support: To resolve your questions, complaints, and issues — via 24/7 live chat and email at [email protected].
• Fraud and Scam Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve platform performance and user experience.
• Responsible Gaming: To identify problematic gambling patterns and provide necessary support.

tp552 never sells your personal information or transfers it to third parties for marketing purposes.

4 Cookies & Tracking Technologies

tp552 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to keep your session active, maintain your login state, and enable security features. Without these cookies, the site cannot function properly.

4.2 Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience. For example, saving your language preference or specific site settings.

4.3 Analytics Cookies

These cookies are used to monitor site usage and improve service quality. Information collected through them is analyzed in anonymous and aggregated form.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

5 Data Sharing & Third Parties

tp552 may share your information with third parties in specific circumstances. However, this is always done under strict controls:

5.1 Service Providers

We may share information with service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technology services, and security verification. These providers receive only the information necessary to complete the specific service, and they operate under our strict confidentiality agreements.

5.2 Legal Obligations

tp552 may be required to disclose information pursuant to a court order, legal process, or a legitimate request from a government authority. In such cases, we will always endeavor to disclose the minimum information necessary.

5.3 Fraud Prevention

Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activity.

Beyond the cases listed above, tp552 never sells, leases, or shares your information with third parties for commercial purposes.

6 Data Security Measures

tp552 has adopted industry-standard security measures to ensure the safety of your data:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, protecting your information from third-party access.
• Secure Servers: All personal information is stored on secure servers with multiple layers of security to prevent unauthorized access.
• Access Controls: Only authorized staff can access your information, and access is strictly limited on a need-to-know basis.
• Password Protection: Your password is stored in encrypted form — no member of our staff can view it.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Two-Step Verification: Additional identity verification is required for high-value transactions.

7 Data Retention Period

tp552 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• The duration your account remains active
• Legal, regulatory, and contractual obligations
• The need to handle dispute resolution or legal claims
• Financial transaction record-keeping obligations

After a request to close your account, your personal information will be securely deleted or anonymized once the required legal retention period has ended.

8 Your Rights & Controls

As a tp552 user, you have certain important rights over your own personal information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Our customer support team will assist you with this.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Processing

In certain cases where you believe we are processing your information against your legitimate interests, you may raise an objection.

To exercise these rights, email us at [email protected] or contact us via our 24/7 live chat.

9 Protection of Children & Minors

tp552's services are strictly for those aged 21 or above only. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our services or has provided their information, we will immediately close that account and delete the associated data.

If parents or legal guardians believe their child has registered on our platform, please contact [email protected] immediately.

10 Changes to the Policy

tp552 may revise this privacy policy from time to time due to service improvements, legal changes, or business requirements. For any significant changes:

• The date of the latest update will be displayed at the top of this page.
• A notification will be sent to the registered email address for important changes.
• Continuing to use the site after changes are made will be considered as your agreement to the new policy.

We recommend that you visit this page regularly and stay informed about the latest policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available directly on the site 24/7 — in both Bengali and English

Our privacy team will review your request as promptly as possible and get back to you.